Cancellation & Refund Policy

At The Staple Kaka, we are committed to delivering high-quality, naturally grown products with integrity and care. While we strive to ensure complete customer satisfaction, we recognize that there may be situations where cancellations or refunds are required.
Order Cancellation
Cancellation Window: Orders may be canceled within 24 hours of placement.

How to Cancel: To request a cancellation, please contact our customer support team at staplekaka@gmail.com or +91 97111 66076 and share your order ID.

Non-Cancellable Items:
All perishable items (such as fresh fruits, vegetables, or dairy) are non-cancellable once the order is confirmed.
Grocery items with a short shelf life are also non-cancellable.
Please note that once an order is shipped, it cannot be canceled, even if it falls within the 24-hour window.
Refund Policy
Refunds are applicable under the following conditions:
Eligible Items:
Grocery products (excluding perishable and short shelf life items) may be returned for a refund within 5 days of delivery.

Items must be:
Unopened
Unused
In their original packaging
Accompanied by a valid proof of purchase
Non-Refundable Items:
Perishable items
Any product returned after the 5-day period
Items damaged due to misuse or improper handling
Refund Process:
Contact our customer support team with your order number and reason for refund.
Our team will assess the request and may ask for additional information or photographs.
If approved, the refund will be processed within 7 business days to your original method of payment.
Need Assistance?
For any questions regarding cancellations or refunds, please reach out to our support team:
Email: staplekaka@gmail.com
Phone: +91 97111 66076